Privacy Notice

Privacy Policy

Introduction
Thank you for visiting our online store. Protecting your personal data is very important to us. This Privacy Policy outlines what information is collected, how it may be used, and the circumstances under which it may be shared. By using our website or services, you agree to the collection, use, storage, and transfer of your data, which may take place in the United States, Canada, or Hong Kong according to operational needs.

1. Information We Collect

  • Information You Provide: When placing orders, communicating with support, subscribing to newsletters, participating in events, or providing billing/shipping details, including name, email, phone, shipping/billing address, and payment info.
  • Information About Others: For gifts or third-party orders, recipient information may be collected to ensure successful delivery.
  • Automatically Collected Information: IP address, browser and device info, OS, pages visited, links clicked, session duration, referring sites, and interaction behavior via cookies, logs, pixels, or scripts.
  • Third-Party Information: Additional info may be provided by payment processors, analytics, social media, or marketing partners.
  • Combined Information: Data from multiple sources may be combined for service optimization, personalization, and analytical purposes.

2. Cookies and Tracking
Cookies are used to improve site functionality, retain preferences, manage shopping carts, track performance, improve marketing relevance, and measure ads. Types include essential, performance, functionality, and advertising cookies. Disabling cookies may impact certain features.

3. Use of Information
Data may be used for order processing, payments, shipping, support, returns, personalization, marketing, fraud prevention, compliance, record-keeping, analytics, and service improvement.

4. Sharing Information

  • Service Providers: Payment, shipping, support, analytics, email, and fraud detection services.
  • Business Partners: Marketing campaigns, joint promotions, and fulfillment activities.
  • Legal Requirements: Law enforcement, government requests, investigations, and safety measures.
  • Business Transfers: Mergers, acquisitions, or asset sales may involve sharing personal information.
  • Aggregated Data: Non-identifiable data may be shared for analytics, reporting, or business purposes.

5. Text Messages and Notifications
Phone numbers may be used for transactional or promotional messages. Opt-out via unsubscribe instructions or support contact.

6. Access, Correction, and Deletion
Requests to access, update, or delete personal information may be submitted to customer support, as allowed by law.

7. Communication Preferences
Marketing emails can be unsubscribed from using provided links or by contacting support. Service notifications may still be sent as required.

8. Children’s Privacy
Our services are not intended for users under 13. Any discovered information from children under 13 will be deleted promptly.

9. Data Security
We use technical, administrative, and physical safeguards. Payment information is encrypted. No internet system can guarantee complete security.

10. Third-Party Websites
We are not responsible for third-party websites linked on our site. Users should review their privacy policies independently.

11. International Data Transfers
Personal information may be transferred or processed in countries such as the U.S., Canada, or Hong Kong.

12. Data Retention
Information will be retained only as long as necessary for service, compliance, disputes, contracts, or operational needs. Data no longer required may be deleted or anonymized.

13. Policy Updates
Updates may occur periodically. Continued use of the service indicates acceptance.

14. Regional Privacy Rights
Residents of specific regions (e.g., California) may submit requests regarding their personal information.

15. Questions or Complaints
Contact:  service@oxylenza.com