Shipping Policy
Shipping Policy
Order Processing
Typically, orders are prepared and shipped within five business days after payment confirmation.
Delivery generally takes between 10 and 20 business days once the package is dispatched, depending on the destination and carrier logistics.
Delivery estimates may be influenced by:
• Customs review and clearance
• Carrier-related delays
• Adverse weather or logistical complications
We appreciate your patience in case of unexpected shipping delays.
Shipment Tracking
After dispatch, you will receive an email confirmation containing your tracking number.
This number can be used to track your shipment using standard international parcel tracking services.
For help with tracking your order, contact our support team:
Email: service@oxylenza.com
Shipping Fees
A flat-rate international shipping fee of $2.99 USD applies to all orders.
Shipping Destinations
We ship to locations worldwide.
If a specific destination cannot be served due to shipping limitations, we will notify you promptly and suggest alternative arrangements.
For destination inquiries, contact our support team:
Email: service@oxylenza.com
Changing the Shipping Address
Requests to change the shipping address must be made before 11:00 PM (PDT, GMT -7) on the day the order is placed.
Once processing has started, address changes may not be possible.
Please contact customer support immediately to update the shipping address.
Email: service@oxylenza.com
Alternative Shipping Addresses
Orders may be shipped to an address that is different from the billing address used during checkout.
Order Fulfillment Days
Orders are processed Monday through Friday, excluding holidays.
Orders placed on weekends are typically handled on the next business day.
Warehouse & Manufacturing
Orders may ship from regional warehouses depending on stock.
Some items may ship directly from manufacturing locations in the United States, Canada, or Australia.
Customer Assistance
For shipping or tracking questions, contact support:
Email: service@oxylenza.com